The Health Guarantee That Makes All The Difference When Buying a Puppy

At Lone Star Pups, we believe that welcoming a puppy into your home is more than just a purchase - it’s a promise of companionship, joy, and unconditional love. That’s why we’ve made a promise of our own: one that reflects the care, integrity, and confidence behind every puppy we help place. Lone Star Pups’ industry-leading 10-year health guarantee exists because we stand behind the lifelong well-being of every puppy, and we want families to feel the same sense of security we feel when we send a puppy home. 

In an industry where health guarantees often feel like fine print, Lone Star Pups sets a new standard. We don’t just talk about trust - we back it up. For families searching for a healthy, happy puppy and the peace of mind that comes with it, our guarantee offers protection, transparency, and genuine care. 

The Confidence Behind the Guarantee 

At Lone Star Pups, our 10-year health guarantee reflects a level of confidence that few in this industry can offer, and that confidence begins with the breeders we choose to partner with. 

Our Breeders 

We don’t work with just any breeder. We collaborate exclusively with certified, experienced professionals who share our commitment to raising healthy, well-socialized puppies. Our breeders meet the strictest standards in the industry, and we maintain those standards through rigorous oversight, frequent visits, and ongoing support. Their dedication plays a direct role in the health and well-being of every puppy at Lone Star Pups. 

To uphold the trust behind our health guarantee, we routinely visit each breeder in person. These visits aren’t a formality; they’re part of our promise. We ensure that every breeder not only meets but continues to align with our values: ethical care, clean environments, structured early socialization, and above all, a deep passion for raising puppies responsibly. When areas for improvement arise, we offer resources, guidance, and hands-on support to help raise the bar even higher. 

We also enforce strict breeding protocols that include comprehensive health checks for both parents and puppies. This minimizes the risk of genetic conditions and helps build the foundation for a long, healthy life. These safeguards are part of why we feel confident extending a full decade of protection through our guarantee. 

Health Testing: Before Birth and Beyond 

Our 10-year health guarantee rests on data, science, and an unwavering commitment to responsible breeding. That begins with thorough, ongoing health testing at every stage of a puppy’s development. 

At Lone Star Pups, 99% of our breeding parents are OFA-certified, meeting one of the most respected standards in the industry. OFA (Orthopedic Foundation for Animals) testing helps evaluate the orthopedic health of breeding dogs, screening for conditions like hip and elbow dysplasia. This process gives us clear, measurable insight into the genetic soundness of each parent and allows us to make informed, responsible decisions that prioritize long-term health. 

But testing doesn’t end there. Our breeders routinely screen breeding dogs for hereditary and congenital issues beyond orthopedics to ensure we do everything possible to reduce the risk of passing along preventable conditions. These efforts are foundational to the confidence we place in our 10-year health guarantee. 

From the moment a puppy is born, we begin a routine of comprehensive, nose-to-tail health checks. These evaluations include monitoring weight, coat condition, eye clarity, joint movement, hydration levels, digestion, and more. Every puppy is observed closely for signs of proper development and overall well-being, not just once, but throughout the early weeks of life. 

By the time a puppy is ready to go home, it has been through multiple rounds of inspections by both breeders and licensed veterinarians. We don’t leave anything to chance. These carefully documented steps ensure that when a puppy enters your home, it’s starting life with the best possible foundation, and that we can stand behind that foundation with a guarantee that lasts a decade. 

This level of care, detail, and accountability is what transforms a health guarantee into a real commitment. 

Puppies Raised with Love and Care 

A puppy’s early days shape the rest of its life, and at Lone Star Pups, we take that responsibility to heart. Our 10-year health guarantee wouldn’t be possible without the nurturing, attentive care each puppy receives from the moment they’re born. 

In their first weeks, our puppies stay close to their mother, surrounded by warmth, security, and round-the-clock monitoring. As their senses begin to awaken, they receive gentle handling and regular interaction to help them adjust and grow with confidence. From wobbly first steps to curious play with littermates, every stage is carefully guided to support both physical development and emotional well-being. 

By weeks five through eight, our puppies begin to explore new environments with the loving encouragement of our caregivers. They’re introduced to a variety of textures, sounds, and experiences, each chosen to build resilience, curiosity, and trust. This is also when we begin preparing them for the transition into their forever homes, focusing on positive human interaction and healthy routines. 

This level of early-life care is one of the key reasons we can stand behind our puppies with a guarantee that spans an entire decade. When a puppy grows in a safe, enriching environment with thoughtful socialization and attentive oversight, it shows - in their health, in their temperament, and in the peace of mind we offer every family. 

What Our 10-Year Health Guarantee Covers 

A promise means more when it’s backed by action. At Lone Star Pups, our 10-year health guarantee isn’t just a symbol of trust; it’s a comprehensive support system designed to protect your puppy’s well-being and give your family true peace of mind. 

We offer this guarantee because we believe in the health of our puppies and the care behind their upbringing. But we also recognize that life can be unpredictable. That’s why our guarantee goes far beyond what most families expect when bringing a puppy home. 

Here’s what our health guarantee includes: 

• 10-Year Puppy Replacement Program - If your puppy is diagnosed by a licensed veterinarian with a hereditary or congenital condition that impacts their ability to live a normal life, and you maintained major medical pet insurance for the first six months, you’ll receive a store credit equal to the original adoption price. This credit never expires and can be used toward a future puppy. 
• Cash Medical Reimbursement Program - As a thank you for responsible pet ownership, we offer cash reimbursement for covered hereditary or congenital conditions up to the full value of your puppy. We cover 100% of your deductible (up to $300) and 100% of your co-pay (up to 20%), as long as your insurance claim is approved and you remain insured with major medical pet insurance. Some conditions such as cancer, diabetes, autoimmune disorders, and seizures are reimbursable for up to 3 years from the puppy’s birth date. 
• Initial Illness Coverage - Every puppy is guaranteed to be free from illness upon arrival. If a sickness-related death occurs within the first 10 days, a replacement puppy will be provided under the replacement program. Additionally, if any illness is diagnosed during this window and insurance was activated before arrival (with no wait periods), we reimburse 100% of your deductible and co-pay. 
• Support in Unexpected Loss - In the unfortunate event of sudden, unexplained loss, a necropsy is required for a full replacement claim. If a necropsy is not performed, Lone Star Pups will offer a 50% discount (up to $2,000) on the purchase of a future puppy. Families enrolled in Fetch pet insurance may also be eligible for $1,000 reimbursement if coverage was active. 
• Corrective Care Reimbursement - If your puppy is diagnosed with hip dysplasia during the first six months of coverage, a condition typically not covered by insurance, you may still qualify for reimbursement up to the full value of your puppy, provided corrective surgery is performed and coverage was in place at the time of diagnosis. 

Our guarantee was created with one goal: to ensure no family feels alone in facing a health issue that may arise. From the very beginning, we work to give every puppy the healthiest start in life. And if challenges appear later, we’re here to stand by your side with real solutions, not empty promises. 

RELATED: See Full 10-Year Health Guarantee at Lone Star Pups 

How We Compare to Other Businesses and Other Health Guarantees 

When it comes to health guarantees, the difference is not just in the number of years, it’s in the values behind them. While many breeders offer guarantees that last just 30 days, three months, or at best a year or two, Lone Star Pups takes a far more serious approach. Lone Star Pups’ 10-year health guarantee reflects not only our experience in the field but the unshakable confidence we have in how our puppies are bred, raised, and cared for. 

Short-term guarantees may cover immediate concerns, but they rarely account for hereditary or congenital conditions that don’t surface until a puppy grows older. These issues can take time to appear, and when they do, families deserve real support, not expired promises. 

The Lone Star Pups approach is different because we plan for the long term. That’s why we require proper health testing of every parent dog, strict breeding protocols, thorough early veterinary care, and responsible pet ownership through insured wellness care. Everything we do, from how we choose our certified breeders to how we raise each puppy, is designed to give families the confidence that their puppy’s health isn’t just protected for a few weeks or months, but for the years that matter most. 

By standing behind our puppies for a full decade, we demonstrate what true accountability looks like in this industry. We don’t rely on vague wording or fine print. We provide transparent coverage, accessible support, and real resources when families need them. That’s what makes Lone Star Pups different: not just the length of our guarantee, but the depth of care behind it. 

A Partnership Based on Responsibility and Support 

At Lone Star Pups, the health of our puppies is our top priority. Everything we do, from our rigorous selection of our breeders to the way we raise and monitor mom, dad, and each puppy, reflects that commitment. Before a puppy ever joins your family, they are part of ours, and we care for them with the same love, attention, and responsibility we’d give our own pets. 

Our 10-year health guarantee is a reflection of that care, but it’s also a shared promise. Lifelong health requires teamwork, and we rely on our families to continue what we’ve started. When we work together, the results speak for themselves. 

To qualify for the full benefits of our health guarantee, we ask families to take a few essential steps: 

• Enroll in major medical pet insurance before your puppy arrives home and maintain active coverage throughout the guarantee period 
• Schedule a veterinary visit within the first 7 days of your puppy’s arrival (please delay vaccinations until the second visit as recommended) 
• Commit to regular veterinary care and keep your puppy under consistent supervision by a licensed veterinarian 

These guidelines aren’t about checking boxes. They’re about giving your puppy the very best chance at a long, healthy life. Puppies, like people, thrive when surrounded by consistency, preventive care, and the right support. We built this guarantee with that in mind. 

At Lone Star Pups, we remain by your side long after your puppy comes home. That’s what a true partnership looks like. And when families and Lone Star Pups work together, the results are extraordinary. 

We're Here When You Need Us 

At Lone Star Pups, we don’t believe families should face health concerns alone. If something unexpected arises, we’re here to guide you through every step, answer your questions, and help you access the benefits of our health guarantee with clarity and care. 

If your veterinarian detects any illness within the first 10 days, you must notify us within 24 hours to remain eligible for cash medical reimbursement or a replacement puppy under our guarantee. 

📞 For urgent health concerns within the first 10 days of arrival: 

Call us directly at 979-314-9974  

Hours: 7 AM – 11 PM CST 

📧 For reimbursement claims or replacement program requests: 

Email us at [email protected] 

Please include your full name, puppy’s name, diagnosis from a licensed veterinarian, and any insurance documentation. 

Some health conditions may not appear right away and can develop later in your puppy’s life, regardless of breed, sex, or genetic background. These situations can be difficult to accept, process, and face, but know that we are here. Please don’t hesitate to contact our Care Team at 979-705-4086 or email us at [email protected]. 

For non-emergency issues requiring cash medical reimbursement, prior authorization is required. Simply email us your veterinarian’s diagnosis and the recommended treatment plan before care is provided. Once we approve the request, submit your Explanation of Benefits (EOB) from your insurance provider, and we will issue reimbursement for your deductible (up to $300) and co-pay (up to 20%) within 15 days. 

We also encourage you to email us with any feedback or concerns. Your input helps us uphold the highest standards and allows us to make thoughtful breeding decisions to protect future generations. 

Lone Star Pups remains committed to transparency, responsiveness, and support, because caring for your puppy means staying connected, every step of the way. 

Why This Guarantee Matters 

Bringing a puppy into your life is a joyful, emotional decision, and it should come with reassurance, not uncertainty. That’s why Lone Star Pups’ 10-year health guarantee exists. It’s not just a document. It’s a promise backed by care, experience, and the unwavering belief that families deserve more than the industry standard. 

At Lone Star Pups, we’ve built our entire process around this belief. From hand-selecting passionate, certified breeders to implementing strict health testing, early socialization, and ongoing veterinary care, every step we take reflects the level of responsibility we feel toward each puppy and every family we serve. This guarantee is not an afterthought. It’s the result of everything we do to raise puppies the right way - because before they’re yours, they’re ours. 

And when your puppy goes home, we don’t disappear. We stay in your corner. If something unexpected arises, you won’t face it alone. That’s the difference we stand for: long-term health, lasting support, and a company that takes its commitment seriously. 

Choosing Lone Star Pups means choosing a partner that puts health, heart, and honesty first. In a world full of short-term promises, our 10-year guarantee stands out for the right reasons. It’s more than a policy. It’s a reflection of who we are at Lone Star Pups and how much we care. 

That’s what makes all the difference.